Customer Satisfaction Survey

Personal Details

First Name

Surname

Email Address

Contact Number

Your experience with Kanu Equipment

Has Kanu Equipment met with your expectations?

Yes No

Please rate how likely you are to recommend Kanu Equipment to a third party based on your experience:
On a scale of 1 to 10, where 0=Unlikely and 10=Likely

1 2 3 4 5 6 7 8 9 10

Please rate your overall experience with Kanu Equipment in terms of service delivery:
On a scale of 1 to 10, where: 1=Poor and 10=Excellent

1 2 3 4 5 6 7 8 9 10

How would you rate Kanu to its competitors?
On a scale of 1 to 10, where: 1=Poor and 10=Excellent

1 2 3 4 5 6 7 8 9 10

Your satisfaction with Kanu Equipment

Please rate your satisfaction with Kanu Equipment on the following statements:
On a scale of 1 to 10 with 1=completely dissatisfied and 10=completely satisfied.

Having the confidence that my equipment will be delivered on schedule

1 2 3 4 5 6 7 8 9 10 N/A

Spares quotes are received in an acceptable time frame

1 2 3 4 5 6 7 8 9 10 N/A

Machine orders are received appropriate leadtime

1 2 3 4 5 6 7 8 9 10 N/A

It is easy to contact the staff

1 2 3 4 5 6 7 8 9 10 N/A

My requirements are processed immediately

1 2 3 4 5 6 7 8 9 10 N/A

Systems and processes are streamlined

1 2 3 4 5 6 7 8 9 10 N/A

Kanu Equipment effectively communicates to me, in time, on matters relating to my requirements

1 2 3 4 5 6 7 8 9 10 N/A

Kanu Equipment immediately addresses any issues

1 2 3 4 5 6 7 8 9 10 N/A

Spares delivery time is acceptable

1 2 3 4 5 6 7 8 9 10 N/A

Kanu Equipment’s maintenance team is reliable

1 2 3 4 5 6 7 8 9 10 N/A

Other feedback or comments

Do you have any other feedback or comments you would like to provide regarding your experience with Kanu Equipment?

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Customer Satisfaction Survey

Personal Details

First Name

Surname

Email Address

Contact Number

Your experience with Kanu Equipment

Has Kanu Equipment met with your expectations?

Please rate how likely you are to recommend Kanu Equipment to a third party based on your experience:On a scale of 1 to 10, where 0=Unlikely and 10=Likely

Please rate your overall experience with Kanu Equipment in terms of service delivery: On a scale of 1 to 10, where: 1=Poor and 10=Excellent

How would you rate Kanu to its competitors? On a scale of 1 to 10, where: 1=Poor and 10=Excellent

Your satisfaction with Kanu Equipment

Having the confidence that my equipment will be delivered on schedule

Spares quotes are received in an acceptable time frame

Machine orders are received appropriate leadtime

It is easy to contact the staff

My requirements are processed immediately

Systems and processes are streamlined

Kanu Equipment effectively communicates to me, in time, on matters relating to my requirements

Kanu Equipment immediately addresses any issues

Spares delivery time is acceptable

Kanu Equipment’s maintenance team is reliable

Other feedback or comments

Do you have any other feedback or comments you would like to provide regarding your experience with Kanu Equipment?

Kanu Equipment

Equipment

Brands

Please rate how likely you are to recommend Kanu Equipment to a third party based on your experience:
On a scale of 1 to 10, where 0=Unlikely and 10=Likely

Please rate your overall experience with Kanu Equipment in terms of service delivery:
On a scale of 1 to 10, where: 1=Poor and 10=Excellent

How would you rate Kanu to its competitors?
On a scale of 1 to 10, where: 1=Poor and 10=Excellent